Returns & Refunds (US store)
What the law requires and what our supplier covers. Nothing beyond that is promised. Last updated: October 30, 2026.
Before your order ships
Email [email protected] with your order number and we cancel it and refund the full amount, shipping included, to the card you paid with.
If we can't ship on time
Each product page states the delivery time. If we cannot ship within that time, we email you a new date and you choose: wait, or cancel for a full refund. This is the rule of the US Federal Trade Commission for orders placed online.
Change of mind after delivery
We do not accept returns for change of mind after the order is delivered. All sales are final, except for the problems below.
Damaged, defective, wrong or missing items
Email [email protected] within 30 days after delivery with your order number and a photo or video of the problem.
- Wrong item, or an item badly damaged on arrival: a replacement or a full refund.
- A problem that does not affect how the item works (for example, a different shade): a partial refund.
- A missing part: we send the part, or a replacement when the missing part stops the item from working.
We may ask you to send the item back first; if so, we tell you how before you ship anything.
Not delivered
If the tracking has not shown delivery by the stated time, write to us and we chase it with the carrier. If the tracking shows "delivered" but you did not receive it, we open a claim with the carrier with you; we cannot promise a refund in that case.
How refunds are paid
To the card you paid with, within 7 working days after we approve the refund.
Your rights
This policy does not limit any right you have under the law of your state.
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