Returns & Refunds (US store)
What the law requires and what our supplier covers. Nothing beyond that is promised. Last updated: October 30, 2026.
Which products this page covers
These rules cover the products shipped from our supplier's warehouse in the United States (CJdropshipping): Self-Cleaning Pet Grooming Brush, Interactive Self-Moving Dog Ball (Blue), Foldable Aluminum Laptop Stand. A product from another supplier shows its own rules on its page, checked against that supplier's official policy before it goes on sale.
Before the warehouse packs your order
Email [email protected] with your order number as soon as you can. If the warehouse has not started packing your order, we cancel it and refund the full amount, shipping included, to the card you paid with. Once it is being packed or has shipped, it can no longer be stopped, and the rules below apply when it arrives.
If we can't ship on time
Each product page states the delivery time. If we cannot ship within that time, we email you a new date and you choose: wait, or cancel for a full refund. This is the rule of the US Federal Trade Commission for orders placed online.
Change of mind after delivery
We do not accept returns for change of mind after the order is delivered. All sales are final, except for the problems below.
Damaged, defective, wrong or missing items
Email [email protected] within 30 days after delivery with your order number, a photo of the problem and a photo of the shipping label. If a photo does not show the problem, we may ask for a short video.
- Wrong item, or an item damaged on arrival: a replacement or a full refund.
- A difference that does not affect how the item works (for example, a different shade): a replacement or a partial refund.
- A missing part: we send the part, or a replacement when the missing part stops the item from working.
- Not covered: a dented outer box when the item itself is fine, and very light marks such as a loose thread or a small scratch.
You do not need to send the item back.
Not delivered
If your order has not arrived by the delivery time on the product page, write to us and we chase it with the carrier. If it still has not arrived 45 days after it left the warehouse, we send a replacement or refund it in full. If the tracking shows "delivered" but you did not receive it, we open a claim with the carrier with you and may ask for a statement from your local post office; we cannot promise a refund in that case.
How refunds are paid
We issue the refund to the card you paid with within 7 working days after we approve it. Your bank usually shows it within 5 to 10 working days after that.
Your rights
This policy does not limit any right you have under the law of your state. You can ask us for a written copy of this policy at [email protected].
Sources